Kerwin T.

Kerwin R. is a dedicated Quality Assurance Analyst with a robust background in customer service, technical support, and process improvement. With a Bachelor's degree from STI College Caloocan, Kerwin effectively harnesses his skills in Microsoft Office and Google Workspace to manage administrative tasks efficiently. During his tenure at Cognizant Technology Solutions, he adeptly managed quality assurance for insurance eligibility processes, elevating team QA scores by 6% through strategic coaching. His experience as a Customer Service Representative at Ibex Global enhanced his problem-solving capabilities, maintaining a 95% customer satisfaction rating. In his role as a Technical Support Representative II at VXI Global, he delivered remote technical assistance to US-based clients, achieving a 90% first-contact resolution rate. As an Area Manager at Philippine Food Asia Corporation, Kerwin successfully oversaw 30+ stores nationwide, boosting operational efficiency by 20%. Keen to leverage his technical acumen and customer service proficiency as a Virtual Assistant, he aspires to provide exceptional remote support and administrative services.