Kevin C.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Kevin C. is an experienced professional with a background in data analysis and technical support within the insurance and telecommunications industries. Holding a Bachelor of Science in Accountancy from Lyceum of Cebu, he has served as an Executive at EXL managing an insurance account for AllState, and as a Team Leader at TECHMAHINDRA overseeing a telco account for TalkTalk. Most recently, Kevin worked as a Support Coach at TTEC on the Verizon telco account. His experience encompasses troubleshooting software issues, managing data systems, and delivering dedicated customer support, contributing to enhanced system performance and improved user experiences across multiple business domains.
Experience
Support Coach
TTEC · 2024 — 2026Coached and guided team members in the Telco Account for Verizon, focusing on support processes.Team Leader
TECHMAHINDRA · 2019 — 2023Led a team within the Telco Account segment for TalkTalk, overseeing operations and support.Executive
EXL · 2018 — 2019Handled tasks related to the Insurance Account for AllState.
Skills & Expertise
Education
- Bachelor of Science in AccountancyLyceum of Cebu
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