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Kevin M. — Mid-Level Healthcare Administrative Specialist from Philippines

Kevin M.

Mid-Level Healthcare Administrative Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kevin M. is a detail-oriented healthcare and administrative professional with over 8 years of experience supporting healthcare organizations in the U.S. and Australia. He specializes in patient coordination, benefits enrollment, insurance verification, and medical billing. During his tenure as a Benefits Enrollment Analyst, he assisted U.S. employees with their benefits enrollment, ensuring eligibility verification and accurate maintenance of records within HRIS systems. His role required close coordination with HR departments and insurance providers to resolve complex coverage issues. Earlier, as a Clinic Administrative Assistant at an ADHD & Psychiatry Clinic in Australia, Kevin managed patient registration for both in-person and telehealth consultations, ensuring confidentiality and compliance with healthcare standards. He possesses strong technical proficiency with HRIS platforms, CRM systems, and tools such as Microsoft Office and Google Workspace. With certifications in HIPAA Awareness and Medical Billing, Kevin consistently delivers exceptional service in high-volume environments.

Experience

  • Clinic Administrative Assistant

    ADHD & Psychiatry Clinic · 2024 — 2026
    Coordinated patient registration and appointment scheduling for both face-to-face and telehealth consultations. Managed patient inquiries through various communication channels, including phone, SMS, email, and patient portal. Ensured the confidentiality and accuracy of electronic patient records in accordance with healthcare standards while preparing daily administrative reports and assisting clinicians with operational tasks.
  • Benefits Enrollment Analyst

    Freelance · 2022 — 2024
    Assisted employees in enrolling for benefits during open enrollment periods and qualifying life events. Verified eligibility of employees and ensured accurate maintenance of enrollment records within HRIS systems. Coordinated with HR departments and insurance providers to address eligibility and coverage issues, while also reviewing dependent information to ensure compliance with enrollment deadlines.
  • Medical Billing Claims Analyst

    TENET - Conifer · 2020 — 2022
    Reviewed and processed UB-04 medical claims to confirm accuracy prior to submission. Conducted insurance verification and analyzed Explanation of Benefits (EOBs). Collaborated with billing and insurance verification teams to rectify claim discrepancies while ensuring compliance with healthcare billing regulations and internal quality standards.
  • Customer Advocacy Specialist

    Dexcom · 2019 — 2019
    Audited technical support documentation to ensure quality assurance and HIPAA compliance. Assessed support ticket documentation for accuracy and collaborated closely with technical teams to enhance service quality and resolve issues.
  • Lead Generation (B2B and B2C)

    TeleCenter · 2009 — 2015
    Conducted outreach through various methods, including email campaigns and cold calling to small to mid-sized businesses for service and insurance introductions.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Major in Airline Operation
    PATTS College of Aeronautics · 2002 — 2006

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