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Khadaffy S. — Mid-Level Sales Development Representative from Philippines

Khadaffy S.

Mid-Level Sales Development Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Khadaffy I. is a results-driven Sales Development Representative with over five years of experience in outbound sales and customer engagement across the mortgage, digital advertising, financial services, and B2B industries. Proficient in conducting high-volume outbound prospecting, he effectively qualifies leads and connects decision-makers with sales professionals. His adept use of Salesforce, Zendesk, Zoho CRM, and communication tools like RingCentral ensures accurate lead management and customer interaction. Khadaffy has worked with Westlake Fulfillment Center and Premier BPO, managing remote and office-based sales campaigns while consistently meeting sales and activity targets. He also has previous roles in online advertising, fraud investigation, and customer service, enhancing his ability to build strong client relationships and resolve issues effectively.

Experience

  • Sales Development Representative

    Westlake Fulfillment Center · 2025 — 2026
    Performed high-volume outbound mortgage prospecting calls using ReadyMode dialer. Maintained lead records and customer interactions via CRM platforms. Qualified prospects and transferred sales-ready opportunities to licensed loan officers while following established sales scripts and compliance guidelines. Addressed objections and kept prospects engaged throughout the qualification process.

  • Sales Development Representative

    Premier BPO · 2024 — 2024
    Executed outbound prospecting campaigns to create qualified sales opportunities. Developed and sustained a robust sales pipeline through regular follow-up activities. Interacted with prospective customers and decision-makers to ascertain business needs. Managed leads, appointments, and customer communications utilizing CRM software, while applying objection-handling techniques to maintain engagement. Coordinated appointment scheduling and follow-up communications for qualified prospects.

  • Online Advertising Specialist

    TDCX · 2019 — 2022
    Carried out outbound B2B prospecting calls to business owners regarding Google Ads solutions. Identified and evaluated decision-makers based on their advertising needs and eligibility requirements. Informed prospects about digital marketing opportunities and generated qualified leads for the sales team. Followed structured outreach scripts to uphold quality standards and managed lead nurturing and follow-up activities.

  • Fraud Specialist

    Convergys Services Corporation Philippines · 2016 — 2017
    Investigated suspicious transactions and potential fraudulent activities related to American Express accounts. Analyzed account activities to uncover fraud patterns and anomalies. Assisted cardholders with fraud disputes and security issues while maintaining the accuracy of financial records through detailed investigations.

  • Customer Care Professional

    FIS Global Solutions · 2014 — 2015
    Provided exceptional customer service to a large number of customers. Resolved account-related and service issues to enhance customer retention. Documented customer interactions and solutions in internal databases while ensuring high customer satisfaction through effective problem resolution.

  • Customer Service Representative

    Ubiquity Global Solutions · 2013 — 2014
    Managed inbound customer inquiries about products and services. Offered accurate information and timely support. Addressed customer concerns with a focus on maintaining service quality standards.

  • Collections Specialist

    Citigroup Business Process Solutions · 2010 — 2011
    Handled inbound and outbound collections for mortgage accounts that were over 90 days past due. Negotiated payment arrangements and financial hardship solutions. Assisted customers in preventing foreclosure through effective account management.

  • Credit Card Application Specialist

    West Contact Services · 2006 — 2008
    Managed inbound sales inquiries regarding Bank of America credit card products. Guided customers through the application process while providing instant credit application decisions and product information.

  • Credit Card Telemarketer

    Creditel (Accredited Service Provider of Citibank) · 2002 — 2006
    Conducted outbound sales calls to promote Citibank VISA and MasterCard products. Consistently surpassed sales targets and was recognized as a Top Agent for three consecutive years.

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