Khadijah O.

Khadijah A. is a dedicated Customer Support Specialist with hands-on experience in the customer service industry, having served at Risbol Forte and Aloha Groups from 2023 to 2025. She managed over 50 customer inquiries daily through phone, email, and live chat, handling product information, billing inquiries, and order processing while consistently maintaining a high satisfaction rating. Khadijah demonstrated proficiency in CRM Tools by accurately maintaining customer records, and contributed to process improvements through teamwork. Her support included technical assistance for product usage and proactive issue resolution, which reduced complaint escalation rates. As a current Software Engineering student at Federal University Oye-Ekiti, she brings additional expertise in Microsoft Word, Excel, PowerPoint, Basic HTML & CSS, and data entry, blending customer support skills with growing technical knowledge from her study in programming, data structures, and web development.