Khael K.

Khael K. is an experienced Social Media Manager and Chat Support specialist with a demonstrated background in customer service and digital communication. From 2020 to 2024, Khael managed messages and comments across various social media platforms, responded to follower inquiries, strengthened community interactions, and created as well as scheduled posts to boost engagement and brand visibility. As a customer service representative at God’s Grace Call Center (2019–2020), Khael provided inbound and outbound phone support, efficiently processing inquiries, complaints, and account issues to ensure customer satisfaction. More recently, from 2024 to 2026, Khael handled live chat support through Upwork, consistently achieving quick response times and contributing to conversion rates while offering detailed product information and assistance. Khael holds a BS in Pharmacy from Southwestern University. Key skills include live chat support, social media management, customer service, and content scheduling within the call center and online business domains.