Khazimier G.

Khazimier S. is a highly experienced Technical Escalations and Support Specialist with over three years of expertise in telecom and ISP environments. He excels in delivering exceptional customer care with a focus on IPTV, VoIP, and internet troubleshooting. Skilled at resolving billing inquiries and de-escalating complex cases, Khazimier is dedicated to customer retention and satisfaction, consistently achieving CSAT, AHT, and FCR targets. Holding an NC II in Computer System Servicing, he quickly adapts to new tools and collaborates cross-functionally to ensure rapid service restoration. His career includes roles at Sitel Philippines, Concentrix Daksh Philippines, and Telus Digital, where he has demonstrated strong skills in handling technical challenges and providing valuable support. Khazimier's solid foundation in information and communications technology, supported by his education in Caloocan City, underpins his proficiency in delivering technical solutions.