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Khinozelle B. — Junior Virtual Assistant from United States

Khinozelle B.

Junior Virtual Assistant

United States 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Khinozelle B. is a Virtual Assistant based in Cavite, Philippines, with nearly 2 years of experience in executive support roles. Specializing in calendar management, travel coordination, and ensuring Inbox Zero across multiple email accounts, Khinozelle has effectively managed complex scheduling tasks for executives. With a proven track record at Brotherdale and MyMarketingPass, she has organized over 30 weekly meetings and improved social media engagement by 20% in just six months through graphic design via Canva. As a Customer Service Representative for Concentrix and YCO, she achieved high satisfaction ratings and increased customer retention. Proficient with tools like Google Workspace, Microsoft Office Suite, HubSpot, and Salesforce, Khinozelle excels in remote operations, being equipped for seamless support across multiple time zones. Her educational background in Accountancy further enhances her analytical capabilities in delivering business solutions. Fluent in English and Filipino, she is available for full-time remote work with flexible hours.

Experience

  • Customer Service Representative

    Concentrix · 2025 — 2026
    Responded to over 50 customer calls each day regarding billing, technical issues, and account inquiries, ensuring a high satisfaction rate.
  • Customer Service Representative

    YCO · 2023 — 2024
    Managed customer inquiries and transactions, achieving a significant first-contact resolution rate.
  • Virtual Assistant

    Brotherdale · 2022 — 2023
    Oversaw executive email and calendar management, maintaining Inbox Zero and coordinating over 30 meetings weekly without conflicts. Provided customer support with a prompt response rate.
  • Virtual Assistant

    MyMarketingPass · 2021 — 2022
    Conducted online research and compiled data reports for business needs, while addressing over 100 customer inquiries weekly through email and chat.

Skills & Expertise

Education

  • UnderGraduate, Bachelor of Science in Accountancy
    National College in Science & Technology · — — 2025