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Khristy L. — Mid-Level Quality Assurance Analyst from Philippines

Khristy L.

Mid-Level Quality Assurance Analyst

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Khristy A. is a seasoned professional with a strong foundation in business administration, holding a Bachelor of Science degree in Business Administration with a focus on Human Resource Development Management from the University of Cebu. Her career encompasses multiple roles across the telecommunications and service industries. She has excelled as a Customer Service Representative with organizations like Tech Mahindra and Concentrix, gaining invaluable experience that propelled her into roles like Quality Assurance Analyst at both Conduent and Sykes, Asia. Her expertise extends to workforce management at Teletech, where she made impactful contributions after being promoted from a CSR position. At Wipro, she adeptly handled internal helpdesk responsibilities. Khristy is proficient in Customer Service, Quality Evaluation, and Data Management, utilizing her skills in Microsoft applications to enhance operations. Her versatility and dedication are evident in her seamless transition from initial roles to specialized functions within teams.

Experience

  • Appointment Setter

    New Vision Telecommunications · 2026 — 2026
    Engaged in appointment setting activities.
  • Customer Service Representative

    Concentrix · 2024 — 2024
    Provided customer service support during the seasonal period.
  • Quality Assurance Analyst

    Conduent · 2022 — 2024
    Transitioned from Customer Experience Associate to Quality Assurance Analyst, focusing on evaluating service quality.
  • Workforce Management

    TeleTech · 2020 — 2022
    Initially worked as a Customer Service Representative and later promoted to Workforce Management, overseeing call handling processes.
  • Internal Helpdesk

    Wipro · 2018 — 2020
    Started as a Customer Service Representative and advanced to Internal Helpdesk, handling calls and managing email communications.
  • Quality Assurance Analyst

    Sykes · 2017 — 2018
    Promoted from Customer Service/Technical Support Representative to Quality Assurance Analyst after monitoring calls and emails.
  • Customer Service Representative

    Tech Mahindra · 2015 — 2016
    Delivered customer service as a representative.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration-HRDM
    University of Cebu – Banilad Campus · 2015 — 2019

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