Post a Job Free
0 viewsTalent
Khuthadzo P. — Junior Customer Support and AI Operations Specialist from South Africa

Khuthadzo P.

Junior Customer Support and AI Operations Specialist

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Khuthadzo P. is an early-career professional specializing in Client Delivery Operations and Customer Support with experience in AI and digital operations. Based in South Africa, she has dedicated 3 years to enhancing customer support through online chat operations. Her role as a Freelance AI Data & Annotation Specialist involved remote execution of diverse tasks across digital platforms, focusing on AI data handling and annotation projects. She has consistently demonstrated strong written communication, customer-centric problem-solving, and task ownership, ensuring adherence to quality standards. Khuthadzo's technical credentials are supported by an Electrical Infrastructure & Construction Certificate, and she is adept at utilizing various digital tools and AI-assisted research to streamline workflows and enhance operational efficiency. As a remote work advocate, she offers flexibility to align with UK business hours while exploring her interest in SaaS products and AI-enabled technologies.

Experience

  • AI Data & Annotation Specialist

    Freelance
    Executed AI data, annotation, transcription, and quality-focused tasks on remote digital platforms. Followed detailed project guidelines while managing independent workloads and deadlines. Leveraged AI and language technology tools for research, interpretation, and efficient task completion. Ensured accuracy and consistency in data review, adhering to project requirements. Adapted quickly to various online platforms and project instructions.

  • Customer Support & Chat Operations Specialist

    Remote
    Delivered professional written communication in a high-volume online chat environment. Managed several conversations simultaneously, maintaining context and appropriate tone. Customized responses based on different customer needs while upholding service standards. Consistently met task expectations while adjusting to changing priorities. Developed strong written communication and customer-focused problem-solving skills.

Skills & Expertise

Customer SupportAI and Data ScienceCustomer ServiceData AnalystContent Creation

Education

  • Electrical Infrastructure & Construction Certificate
    Letaba TVET College
  • Grade 12
    Maserole High School

Interested in this professional?

Sign in as an employer to save this profile or invite Khuthadzo P. to a job.

Sign in as an employer