Kiefer R.
Senior Sales and Business Development Specialist
Open to offersNew to PlatformAbout
Kiefer R. is a seasoned professional with over 8 years of experience across various sectors including BPO, SaaS, insurance, hospitality, and service-based industries. As a Business Development Assistant at Tuburan Global Services BPO Inc., he excelled in cold calling and lead generation, effectively handling objections and promoting service-based solutions through consultative discussions. He has a strong background in CRM management, documented from roles at Cubework.ph and Med Advantage Advisors, where he maintained accurate records and coordinated follow-ups. His tenure as a Customer Service Specialist at Full Potential Solutions involved managing high-volume calls and processing service requests, showcasing his adaptability and customer-focus. Kiefer holds a Bachelor of Science in Information Technology from AMA Computer College. His technical proficiency is further supported by his use of tools like Zendesk, Google Workspace, and Hubstaff, enhancing his efficiency in sales and customer support roles.
Experience
Business Development Assistant (Remote)
Tuburan Global Services BPO Inc. · 2025 — 2026Conducted outbound cold calls to engage prospective clients and promote service-based solutions. Maintained detailed records of call outcomes and client interactions in CRM systems, while collaborating with team members to achieve performance targets.Sales Development Representative (On-Site)
Cubework.ph · 2025 — 2025Qualified inbound and outbound leads to build early-stage sales pipelines. Executed a high volume of calls while clearly conveying software product value propositions and ensuring accurate CRM records.Lead Generation Specialist (Remote)
Med Advantage Advisors · 2024 — 2025Scheduled appointments for licensed sales representatives and educated prospects on insurance products and coverage options. Maintained ongoing relationships with clients for renewals and coordinated with marketing to enhance lead quality.Customer Service Specialist (On-Site)
Full Potential Solutions · 2023 — 2024Managed both inbound and outbound calls, processing orders and service requests accurately. Coordinated with internal teams to resolve issues and maintained records of cases and statuses.Reservations Agent (On-Site)
JA Resorts & Hotels · 2023 — 2023Handled hotel reservations including bookings, cancellations, and rebookings while efficiently resolving customer concerns and negotiating special offers.Guest Support Administrator (On-Site)
Deluxe Holiday Homes · 2022 — 2023Oversaw daily guest support and administrative operations, improving workflows for productivity, and maintaining financial databases and generating reports for planning.Virtual Assistant / Appointment Setter (Remote)
Synchro Agency · 2022 — 2022Generated leads through targeted outreach and managed scheduling of appointments using follow-ups and personalized scripts, while keeping CRM records accurate.Appointment Setter (Remote)
Social Aim’s Solution · 2021 — 2021Secured appointments via outbound and social media outreach, qualified leads, and utilized CRM tools for optimizing targeting and relationship management.Customer Service Team Lead (On-Site)
Awesome OS · 2018 — 2019Led a team of customer service representatives, developed training materials, resolved escalated concerns, and monitored team performance metrics.Customer Sales Executive (On-Site)
Sutherland Global Services · 2016 — 2018Managed high-volume sales calls, delivered product presentations, and effectively assisted customers with account inquiries.Survey Project Specialist (On-Site)
Survey Sampling International · 2015 — 2016Conducted outbound survey calls, collected and analyzed survey data, and reported findings as required.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyAMA Computer College · — — 2015
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