Kim T.

Kim T. is an experienced customer service professional who has extensively worked within the e-commerce and telecommunications industries. Most recently, at LTVPlus, she served as a Customer Service Associate for RoC Skincare, where she expertly handled incoming customer interactions via chat and email, leveraging tools such as Freshdesk and Gorgias. Prior to that, she was a Senior Customer Support Representative at The ICONIC, a division of Zalora, where she utilized Zendesk to manage multiple customer inquiries expertly. Her technical proficiency is highlighted by her use of platforms like Shopify and Shipmonk to address and resolve customer issues effectively. Kim's prior roles at TaskUs and Naturethics Enterprise underscore her ability to manage multiple tasks with urgency and precision, employing problem-solving skills to enhance customer satisfaction. Her career commenced in telecommunications with roles at Teletech and Alorica, where she developed a deep understanding of product support within fast-paced environments, consistently seeking feedback to improve performance. She holds a background in BS Tourism-Hotel and Restaurant Management from Batangas State University, though her studies were not completed. Kim's wide-ranging experience across various service domains showcases her adaptability and commitment to excellence in customer support.