Kimberly S.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Kimberly Q., based in Southern Leyte, Philippines, has built a robust career foundation in both academic and administrative settings. As an Administrative Aide VI/Registrar Staff at Southern Leyte State University-Tomas Oppus since 2017, Kimberly adeptly performs administrative tasks, manages documents, and develops reports for inter-departmental use. Her role emphasizes communication and organization, where she addresses queries and coordinates between departments to resolve critical issues. Prior to this, Kimberly garnered extensive experience in customer engagement as a Customer Service Representative at Teleperformance Company, where she honed skills in overseeing account inquiries and resolving customer complaints. Her educational background includes a Master’s in Management and a Bachelor in Business Administration, showcasing her commitment to academic excellence and professional development. Kimberly's proficiency in Microsoft Office, data entry, and problem-solving enhances her ability to deliver effective administrative support and customer service.
Experience
PART-TIME INSTRUCTOR
SOUTHERN LEYTE STATE UNIVERSITY-TOMAS OPPUS · 2017 — 2021Provided guidance and counseling services to students, supporting their personal and professional development. Created guides and course materials aimed at reinforcing lecture content and facilitating student learning. Assessed students' understanding of course material through testing. Enhanced learning processes through research and the development of innovative teaching methods. Prepared lesson plans that outlined various instructional approaches to aid student comprehension. Collaborated with supervisors to align program goals and objectives for lesson planning. Fostered relationships with students and parents to promote academic success and parental involvement.ADMINISTRATIVE AIDE VI/REGISTRAR STAFF
SOUTHERN LEYTE STATE UNIVERSITY-TOMAS OPPUS · 2017 — PresentExecuted administrative tasks, managed documents, and developed reports for inter-departmental purposes. Handled phone calls and performed clerical duties to address inquiries, concerns, and issues, escalating complaints as necessary. Coordinated communications among departments and kept the organization informed about critical matters. Organized and stored essential documents.CUSTOMER SERVICE REPRESENTATIVE (Phone/Email)
TELEPERFORMANCE COMPANY · 2015 — 2017Managed product orders and service upgrades for customers. Addressed customer account inquiries, providing accurate information to resolve service complaints and ensure customer satisfaction. Achieved commendable performance in quality assurance evaluations by responding positively to performance feedback for personal improvement. Established rapport with customers through professional communication. Handled customer service inquiries efficiently and accurately. Actively listened to complaints to understand issues by asking detailed questions. Gained experience in sales of both products and services.
Skills & Expertise
Education
- Certificate in Professional EducationBato Institute of Science and Technology - Leyte · — — 2024
- Masters in ManagementSouthern Leyte State University-Sogod · — — 2020
- Bachelor in Business Administration-HRDMSouthern Leyte State University-Tomas Oppus · — — 2015
- Secondary Laboratory High SchoolSLSU-Tomas Oppus · — — 2011
- SalutatorianCanlupao Elementary School · — — 2007
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