Kimberly J.
Senior Operations & Customer Service Specialist
Open to offersNew to PlatformAbout
Kimberly J. is a dedicated Operations & Customer Service Specialist with over 7 years of experience in diverse fields including banking, fintech, and property management. She excels in commercial loan processing, managing financial documentation, and ensuring smooth global financial operations. From 2020 to 2023, she efficiently managed a commercial building's operations, providing top-notch tenant relations and maintenance management. In her role as a Treasury Operations Analyst at Zepz, Kimberly supported global remittance transactions exceeding $10 billion annually, coordinating with banking partners across multiple continents. Her commitment to efficient operations was further exemplified through her tenure at Ticket Boat Inc., where she managed ticket operations and customer inquiries. Kimberly also handled compliance and documentation processes during her time at Asia United Bank, ensuring adherence to regulatory standards and timely loan processing.
Experience
Customer Support & Ticket Operations Assistant
Ticket Boat Inc. · 2022 — 2025Engaged in ticket on-sales by monitoring high-demand event releases and facilitating ticket acquisition. Conducted buying and sourcing of tickets for resale in the secondary marketplace, ensuring accurate pricing and listing information. Managed shared email inboxes, addressing customer inquiries regarding orders and availability in a timely manner. Created accurate invoices based on validated ticket purchases and maintained organized purchase order documentation.Treasury Operations Analyst
Zepz (WorldRemit & Sendwave) · 2021 — 2025Oversaw the daily cash position and funding operations, collaborating with banking partners across various regions. Conducted bank account onboarding to ensure compliance with regulatory standards. Resolved operational issues affecting payment flows and collaborated with internal teams to enhance treasury workflows.Property Management (Independent)
Commercial Building Operations · 2020 — 2023Handled daily operations of a commercial building, acting as the primary contact for tenants. Coordinated maintenance requests and vendor services to maintain property functionality. Addressed tenant communications and managed rent coordination to ensure smooth operations.Commercial Loans & Trade Finance Processor
Asia United Bank · 2019 — 2021Reviewed and processed commercial and home loan applications, verifying client financial documents for compliance. Coordinated with relationship managers and credit teams to address documentation gaps. Maintained accurate loan records to adhere to internal procedures and regulatory requirements.Data Analyst
AccentureSupported data operations for a U.S. healthcare insurance client, ensuring data accuracy. Assisted in validating large datasets and maintained operational records for reporting purposes.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementOur Lady of Triumph Institute of Technology Inc.
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