Kimona S.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Kimona A. is a dedicated high school graduate based in Kingston, Jamaica, who has cultivated a diverse skill set in customer service, tutoring, and sales. With experience as a Customer Service Representative at Ibex Global (2025–2026), Kimona expertly managed customer inquiries and maintained precise records, showcasing her prowess in communication and teamwork. Since 2022, she has served as an Online Tutor for Mathematics and Spanish, where she increased student test scores by an average of 20%, adapting her teaching methods to various learning styles. Her role as a Sales Consultant and Cashier in a wholesale business further honed her abilities in customer assistance and sales operations. Kimona actively participated in volunteer work with organizations such as Tower Hill Youth Club and Mustard Seed Community Service, reflecting her commitment to community engagement and development.
Experience
Customer Service Representative
Ibex Global · 2025 — 2026Provided professional customer support and efficiently resolved inquiries, while maintaining accurate records and adhering to company procedures.Online Tutor
Mathematics & Spanish · 2022 — PresentConducted weekly online tutoring sessions and adapted teaching methods to accommodate varying learning styles.Sales Consultant & Cashier
Wholesale BusinessGuided customers in product selection, accurately handled cash transactions, and contributed to daily sales operations.
Skills & Expertise
Education
- High School GraduateHoly Childhood High School · 2019 — 2024
- Degree not specifiedDuPont Primary and Infant School · 2013 — 2019
- Degree not specifiedBethel Bible Way School · 2010 — 2013
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