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KIRAN B. — Mid-Level Customer Relationship Manager from India

KIRAN B.

Mid-Level Customer Relationship Manager

India No experience yet
Open to offersNew to Platform
Languages
EnglishKannada
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About

Kiran B. S. is a motivated professional with over two years of experience in sourcing recruitment and sales, focusing on customer relationship management, market research, and team leadership. At Jeeva Organics Pvt. Ltd., he excelled as a Key Account Executive for USA operations, managing a team of five and providing strategic support through in-depth market and competitor analysis. His dedication to developing strong customer relationships and his ability to manage CRM software were key in driving customer loyalty and business growth, earning him recognition as the best employer of the month in July 2023. Previously, Kiran served as a Sourcing Recruiter at Scaleneworks, working on significant projects for Accenture and Robert Bosch. His contributions included gathering documents and sourcing qualified candidates. With academic credentials including an MBA from Gems B School in Bangalore, Kiran has honed his data management and lead generation skills, making him an invaluable asset in the business solutions sector.

Experience

  • Key Account Executive (USA Operations)

    Jeeva Organics Pvt. Ltd. · 2022 — 2024
    Oversaw a team of five, providing direct reports to the team lead to ensure efficient operations. Conducted comprehensive market research and competitor analysis, offering insights that enhanced product positioning and sales strategies. Built and sustained strong customer relationships by following up on leads and delivering customized solutions to foster customer loyalty. Aided in the onboarding process for new clients while addressing product-related queries and support needs. Monitored sales performance metrics, utilized CRM software for tracking, and prepared regular reports for senior management. Engaged in cold calling and email drafting to meet client requirements and improve client satisfaction.
  • Sourcing Recruiter

    Scaleneworks · 2021 — 2022
    Contributed to two significant projects with major clients, Accenture and Robert Bosch. For Accenture, acted as a Docs Collector, ensuring the timely collection and submission of all necessary documentation. At Robert Bosch, focused on sourcing qualified candidates for open positions in close collaboration with the recruitment team. Assisted internal teams in developing sourcing strategies, which involved researching potential candidates and screening applicants for various roles.

Skills & Expertise

Education

  • Master of Business Administration
    Gems b School · 2019 — 2021
  • Bachelor of Business Administration
    St Aloysius College Autonomous · — — 2019
  • Board of Intermediate
    St Charles PU College · — — 2015
  • Secondary School Certificate
    St Charles High School · — — 2013

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