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Kirsten W. — Mid-Level Sales and Customer Service Representative from Belize

Kirsten W.

Mid-Level Sales and Customer Service Representative

Belize 3-6 years
Open to offersNew to Platform
Languages
English
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About

Kirsten W. is a dedicated and results-oriented professional with over four years of experience in the BPO and hospitality sectors, serving most recently as a Sales Representative & Customer Service specialist at Ariston Marketing LTD and Onestop BPO Services in Corozal Town, Belize. She has proven success in exceeding sales targets through persuasive communication and a customer-centric approach, effectively managing reservations and bookings in the hospitality industry. Her ability to handle high-volume outreach has been instrumental in achieving business objectives, while also leveraging her strong product knowledge to guide customers towards informed purchasing decisions. Kirsten has handled complex customer issues with professionalism, turning potentially negative experiences into positive outcomes, thereby enhancing business reputation and customer loyalty. Her academic background in Biology and Chemistry fortifies her analytical prowess and problem-solving capabilities in dynamic work environments.

Experience

  • Sales Representative & Customer Service

    Ariston Marketing LTD · 2023 — 2026
    Managed hotel reservations, including bookings, rescheduling, and cancellations within the hospitality sector. Utilized active listening and persuasive communication to understand customer needs, leading to improved booking conversion rates. Maintained professionalism while resolving complex customer issues, enhancing customer satisfaction. Acted as a key point of contact, fostering customer loyalty and enhancing the company's reputation.
  • Sales Representative

    Onestop BPO Services · 2022 — 2023
    Generated appointments for customer enrollment in medical and healthcare programs. Applied in-depth product knowledge to explain program benefits and address customer inquiries. Demonstrated persuasive skills to attract new clients and support sales growth. Effectively managed daily outreach to consistently meet and exceed quotas, focusing on high-value customer needs.
  • Receptionist/ Front Desk

    Belize Specialists Hospital · 2021 — 2022
    Provided front desk administrative support by scheduling patient appointments and managing data entry. Leveraged verbal communication skills to build relationships with patients and respond to inquiries. Contributed to a positive healthcare experience by ensuring an efficient patient intake process.

Skills & Expertise

Education

  • Associate Degree in Biology & Chemistry
    Corozal Junior College · 2020 — 2022
  • High School Diploma
    Caribbean Examination Council

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