Kisha M.

Kisha Mae Y. S. is an experienced Merchant Disputes Specialist with a background in personal banking and customer service. She worked at Teleperformance, specifically handling an account for JPMorgan Chase & Co., from September 2024 to December 2025. Her role involved delivering financial solutions, assisting clients with checking, savings, and online/mobile banking, and resolving client issues promptly to maintain high customer satisfaction. Additionally, Kisha showed proficiency in managing transaction disputes, making outbound calls for information gathering, and reviewing evidence for chargebacks in compliance with Visa and Mastercard rules. Known for her excellent communication skills in both English and Filipino, she is adept in Microsoft Applications and possesses knowledge in basic graphic design using Canva. Her educational achievements include a Bachelor of Science in Criminology from the University of Cebu – Banilad Campus and passing the Licensure Examination for Criminologists in July 2024. Kisha has been recognized for excellence in banking and quality assurance, holding several certificates of excellence from the Development Center Retail Banking and Merchant Disputes Development programs.