Komal
Mid-Level Customer Service and Administrative Assistant
Open to offersNew to PlatformAbout
Komal K. is a seasoned professional with over four years of diverse experience in customer service, administrative support, and client communication. Her career includes a significant tenure at Mega Signs in Edmonton, where she expertly managed high-volume stakeholder inquiries, ensured meticulous record-keeping, and coordinated cross-team meetings to enhance office efficiency. As an Administrative & Customer Relationship Assistant at Teleperformance – CRM Services India Pvt. Ltd., she adeptly handled over 60 customer inquiries daily, maintained accurate CRM system data, and provided solution-focused support to elevate customer satisfaction. Her robust skill set includes appointment scheduling, Microsoft Office proficiency, and a fast-learning capability for new systems and software. Komal holds an MBA from International Business University in Toronto, further enhancing her organizational and business acumen. Her background demonstrates a strong focus on maintaining service quality and operational excellence in fast-paced environments.
Experience
Marketing & Administrative Support
Mega Signs · 2025 — 2026Oversaw high-volume email communications and stakeholder inquiries, ensuring responses were timely and professional. Maintained both electronic and physical records with a focus on confidentiality and organization. Coordinated meetings and facilitated communication across teams to enhance office workflows. Prepared reports and documentation to aid in operational planning and improvements. Assisted with billing and data entry tasks, ensuring accuracy in all records.Administrative & Customer Relationship Assistant
Teleperformance – CRM Services India Pvt. Ltd. · 2022 — 2023Addressed over 60 customer inquiries daily through phone and email, providing solution-oriented support while upholding service quality standards. Updated client information in CRM systems to guarantee data accuracy and completeness. Investigated customer concerns, collaborated with internal teams for resolution, and monitored cases until completion. Ensured timely follow-ups to sustain service consistency and enhance customer satisfaction.Administrative Assistant
Aromaaz International · 2020 — 2021Facilitated daily administrative operations which included scheduling, documentation, and interdepartmental coordination. Organized operational logs and records to support effective information management. Assisted in preparing reports and managing administrative requests to support management. Ensured efficient office workflows by coordinating document flow and internal communication.Administrative Assistant
Concept Makerz Events Pvt. Ltd. · 2019 — 2020Created client communications, proposals, and invoices, while organizing documentation for event operations. Managed meetings and maintained accurate records for clients and vendors. Supported communication efforts for clients and vendors to ensure seamless event planning. Assisted with administrative coordination to optimize workflow efficiency and meet delivery timelines.
Skills & Expertise
Education
- Master of Business Administration (MBA)International Business University · 2024 — 2025
- Bachelor of Arts – Fashion DesignMahatma Gandhi University · 2012 — 2015