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Krestine J. — Mid-Level Client Service Associate from Philippines

Krestine J.

Mid-Level Client Service Associate

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Krestine Joy L. is a dedicated professional holding a Bachelor of Science in Hospitality Management from Jose Rizal University, where she graduated cum laude. She has proven capabilities in the hospitality industry, particularly demonstrated during her internship at Joy Nostalg Hotel & Suites Manila, managed by AccorHotels, where she excelled in customer service by handling inquiries, coordinating with departments, and managing clerical tasks. She also held a position as a Client Service Associate at BDO Unibank Inc., contributing to efficient service and communication management. Her early exposure to food and beverage management and hospitality through her educational background in Food & Beverage-TVL at Jose Rizal University further emphasizes her deep-rooted expertise in service management. Krestine is proficient in computer skills, email communication, and handling administrative tasks, showcasing her adaptability and commitment to excellence within the hospitality sector.

Experience

  • Concierge

    Team Global Facility Solutions, Inc. · 2025 — 2026
    Facilitated guest services and managed accommodations within The Imperium at Capitol Commons. Assisted residents with various requests and coordinated services to enhance satisfaction.
  • Client Service Associate

    BDO Unibank Inc. · 2023 — 2024
    Provided customer service by addressing client inquiries and processing requests effectively. Developed strong relationships with clients through efficient communication and support.
  • Internship

    Joy Nostalg Hotel & Suites Manila Managed by AccorHotels · 2022 — 2023
    Handled inquiries and concerns through various channels including calls, intercom, emails, and Viber messages. Managed scheduling and reservations for amenities and coordinated contractors with residents. Responsible for posting email blasts for building memos, announcements, and reminders, as well as editing posters and visual materials. Engaged in uploading, encoding, and filing forms, while receiving and sorting deliveries, documents, invoices, and billings. Managed weekly reports and supported clerical work and administrative records. Coordinated with the Engineering, Security, and Housekeeping Departments. Programmed RFID stickers and proximity cards.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    Jose Rizal University · 2019 — 2023
  • Food & Beverage-TVL
    Jose Rizal University · 2017 — 2019
  • High School Diploma
    Agape School · 2013 — 2017

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