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Kris C. — Mid-Level Training and Development Specialist from Philippines

Kris C.

Mid-Level Training and Development Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Kris Camille M. is a seasoned General Virtual Assistant with a diverse background in sales, training, and quality assurance. Key roles include her recent position as a Sales Trainer and Quality Assurance Specialist at Synergy Advantage, where she honed her skills in lead generation and conducted detailed quality assurance evaluations. With a Master's education in English and Social Work from Mindanao State University and Cotabato State University, she effectively facilitated training sessions for new hires and updated QA guidelines. Her expertise extends to product research and email support, demonstrating her adaptability in various sectors. At Legal Harbor LLC, Kris Camille conducted extensive training, generated comprehensive reports, and collaborated with product development teams to align training with product features. With proficiency in tools like Microsoft Excel and PowerPoint, she has consistently improved team performance and customer satisfaction. She is fluent in both English and Filipino, a valuable asset for her diverse professional roles.

Experience

  • FV-Trainer

    Together Light Inc · 2023 — 2026
    Evaluated calls based on specific company guidelines while conducting coaching sessions for agents. Generated quality assurance reports and updated the roster of agents. Provided training sessions for new hires on QA guidelines.
  • Training Team Lead and Sales Closer

    Legal Harbor LLC · 2023 — 2024
    Assessed sales and customer service calls to ensure compliance with company standards. Led coaching sessions for agents to identify areas for enhancement and generated QA reports using MS Excel and PowerPoint. Facilitated training sessions for new hires and developed training materials tailored to diverse audiences.
  • B2B QA / Trainer

    Synergy Advantage · 2023 — 2023
    Evaluated sales and customer service calls based on company guidelines. Conducted coaching sessions for agents to identify opportunities for improvement. Generated quality assurance reports using MS Excel and PowerPoint. Updated the agent roster and trained new hires on QA guidelines.
  • Sales QA Trainer

    The Credit Pros · 2020 — 2023
    Conducted onboarding training for new agents and led weekly training sessions for staff. Developed training materials and newsletters while ensuring agents' questions and challenges in the sales process were addressed effectively.
  • Loan Processor

    Talega Capital · 2019 — 2022
    Conducted cold calls to loan prospects while processing and evaluating business loan applications. Communicated results to clients and followed up on applications, ensuring all documentation was approved.
  • Quality Assurance Specialist

    The Credit Pros · 2020 — 2020
    Understood product and service details while reaching out to prospective clients using a provided list. Addressed client inquiries and arranged consultations with sales representatives, maintaining a detailed log of calls.
  • Admin Officer / Lead Generation Specialist

    Globe Telecom · 2017 — 2017
    Managed invoicing and stock supplies, trained sales representatives on sales strategies, and monitored attendance and salary of the team. Reported updates to the company's owner on a monthly basis.
  • Customer Service Representative

    Eperformax · 2015 — 2016
    Provided customer support through effective communication, assisting with account concerns and ensuring customer satisfaction.

Skills & Expertise

Education

  • Bachelor of Secondary Education Major in English
    Mindanao State University- Main · 2010 — 2013
  • Bachelor of Science in Social Work
    Cotabato State University · — — 2013

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