Krishna S.

Krishna V. S. is a dedicated professional with a strong background in customer service, time management, and trend tracking. As a Customer Service Specialist with Foreign Venture Group, she excels in managing customer inquiries via phone, email, and live chat, assisting with order placements, tracking shipments, and resolving delivery issues, all while providing accurate information about medications and pharmacy services. Previously, as an Operations Supervisor at Advance Call Center Technologies, Krishna coordinated cross-functional teams to optimize operational processes and supervised daily operations to maintain efficient resource utilization. Her tenure as a Quality Evaluator at the same company involved conducting quality audits to ensure compliance and presenting audit findings to management. Krishna's technological inclination and call management skills have consistently led her to exceed sales objectives, capture new leads, and enhance operational efficiency. Fluent in English and holding intermediate proficiency in Spanish, she is well-versed in providing technical support and managing customer relationships effectively. Her educational foundation includes a High School Diploma focused on Architecture & Science from Ocho Rios High School, Jamaica.