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Kristille F. — Mid-Level Virtual Assistant and Customer Support Specialist from Philippines

Kristille F.

Mid-Level Virtual Assistant and Customer Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kristille F. is a seasoned Virtual Assistant and Customer Support Specialist with over four years of experience in providing high-volume customer service through chat support and content moderation. She has successfully worked with global companies such as KeyCodeFox, Tech Mahindra, and Teleperformance. Kristille is adept at handling customer inquiries, ensuring policy compliance, and managing content for platforms like ByteDance. Her experience includes resolving shipping and delivery issues at Tech Mahindra, offering real-time chat support at KeyCodeFox, and assisting healthcare clients with WellCare at Teleperformance. She is proficient in using CRM tools, maintaining accurate records, and delivering high-quality support efficiently. Kristille also possesses strong skills in content moderation, data entry, and efficient use of support tools like Slack and Microsoft Teams, making her a reliable asset in fast-paced environments.

Experience

  • Customer Support Representative (Healthcare Account – WellCare)

    Teleperformance · 2021 — 2022
    Assisted members with inquiries about healthcare plan coverage and benefits. Processed payments and billing inquiries while ensuring compliance and confidentiality when handling sensitive data related to healthcare.
  • Chat Support Specialist (Remote)

    KeyCodeFox · 2020 — 2021
    Provided real-time chat support, quickly resolving customer issues. Generated secure keycodes for lost key requests while accurately maintaining customer records and managing multiple chats to ensure satisfaction.
  • Content Moderator Specialist

    Alorica INC. · 2020 — 2021
    Moderated various types of content, including audio, images, and videos for policy compliance. Evaluated video game streamer content for relevance and flagged any violations while ensuring consistency in decisions across high volumes.
  • Customer Service Representative (UPS Account)

    Tech Mahindra · 2019 — 2020
    Addressed customer inquiries regarding shipping, tracking, and delivery issues. Provided timely resolutions for account concerns while maintaining professionalism during high-volume calls.

Skills & Expertise

Education

  • Senior High School Graduate – Alternative Learning System
    Punta Princesa National High School · — — 2021
  • Bachelor of Science in Business Accountancy (ETEAP Program)
    Cebu Institute of Technology – University

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