Kristine J.

Kristine Joyce V. is an experienced Freelance Virtual Assistant with a background spanning e-commerce, BPO, insurance, accounting, and property management industries. From October 2017 to August 2024, she managed Shopify and Amazon stores, overseeing customer service, fulfillment, payment disputes, and social media tasks for e-commerce businesses. At Southwestern Premier, she served as a General VA/Team Manager, responsible for task delegation, payroll processing, outsourcing, and utilizing tools like AgencyMatrix and ITC TurboRater for property insurance quoting. Her responsibilities also included client communications, handling payments via banks and escrow, and keeping policies updated. Additionally, Kristine Joyce V. has experience in data entry, accounting document preparation, and property management on Airbnb and Booking.com. Her BPO experience includes Level 2 customer support for transportation platforms using Zendesk. She is proficient in Shopify apps, Google Workspace, and various communication platforms.