Kristine A.

Kristine A. is a dedicated Customer Service Representative with a robust background in enhancing customer experiences through a service-oriented approach. She possesses strong oral and written communication skills, along with expertise in analytical problem-solving and active listening. With extensive experience at companies like UnifyCx and TTEC, Kristine has honed her ability to deliver tailored solutions that drive customer loyalty and satisfaction. Her role as a Reservation Sales Specialist at IHG enriched her skills in handling bookings and reservations with precision, contributing to seamless customer experiences. Kristine's proficiency in handling high-pressure scenarios allows her to resolve disputes with calm judgment, ensuring client satisfaction. She is well-versed in using GDS systems such as Sabre, Amadeus, and Farelogix, and adept at utilizing AWS and Verint for improving service delivery. Kristine's commitment to exceeding company targets is evident through her successful implementation of sales strategies and collaborative efforts with marketing teams to execute impactful promotions.