Kriztel C.
Mid-Level Customer Service Representative
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
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Experience
CUSTOMER SERVICE REPRESENTATIVE
Toovem PH · 2025 — 2026Provided customer service through multiple channels, including phone calls and emails, along with engaging in chatbot interactions. Scheduled appointments for customer convenience and assisted in document collection for submissions to authorized government entities. Promoted service upgrade options to enhance customer experiences.CUSTOMER SERVICE REPRESENTATIVE
EIN Plus LLC · 2023 — 2024Managed customer support via tickets, calls, emails, and live chat. Maintained KPI targets by providing timely and quality service while utilizing HubSpot, Shopify, and Amazon Seller Central for customer account management. Explained dehumidifier products and offered basic troubleshooting assistance.CUSTOMER SERVICE REPRESENTATIVE
Alorica · 2021 — 2022Assisted customers with billing inquiries, clarified charges, and processed payments. Acted as a point of contact for troubleshooting issues related to internet, calling, and texting services. Engaged in upselling by recommending additional features or accessories while ensuring customers made informed decisions.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationSTI College · — — 2021
- TVL - Track ICTCavite Wespoint College · 2017 — 2018
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