Krizza S.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Krizza S. is a seasoned Virtual Assistant adept in Healthcare Administrative Support and client care, based in Caloocan City, Philippines. She has garnered valuable experience in multiple sectors, including healthcare, telecommunications, and hotel reservations. Krizza skillfully handles client inquiries, provides administrative support, and efficiently documents interactions across various systems. Her career at Teleperformance as a Customer Expert Associate saw her managing hotel reservations, modifying bookings, and addressing service concerns with precision and professionalism. Previous experiences at Alorica Inc. and Foundever Philippines further honed her capabilities in resolving customer service issues and maintaining confidentiality within telecommunications and healthcare accounts. Krizza is proficient in phone, email, and chat communication, managing appointments, and ensuring accurate record maintenance, making her an asset in fast-paced environments.
Experience
Customer Expert Associate, Hotel Reservations
TELEPERFORMANCE · 2025 — 2026Managed customer inquiries about hotel reservations, including bookings, modifications, cancellations, and general service issues. Documented interactions related to bookings while navigating multiple systems, clearly explaining policies and next steps. Handled sensitive conversations professionally and escalated complex issues as necessary. Ensured standards for service quality, productivity, attendance, and documentation were met in a high-volume environment.Customer Service Representative, Telecommunications Account
ALORICA INC. · 2024 — PresentProvided assistance to customers regarding account, billing, service, and basic technical inquiries through clear communication. Reviewed account details, documented interactions, completed service requests, and followed appropriate escalation procedures for unresolved issues. Maintained accuracy and efficiency while managing multiple systems in accordance with account procedures and quality standards.Customer Service Representative, Healthcare Account
FOUNDEVER PHILIPPINES · 2023 — PresentAddressed customer inquiries and service requests within a healthcare account. Verified customer information, recorded case details, and adhered to established routing or escalation procedures. Communicated sensitive information with professionalism and maintained a focus on confidentiality, balancing accuracy, empathy, and efficiency in meeting account performance expectations.
Skills & Expertise
Education
- Coursework in Hotel and Restaurant ServicesAccess Computer and Technical Colleges · 2013 — 2014
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