Kryielle L.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Kryielle L. is an experienced Customer Support and Virtual Assistant professional with over 7 years dedicated to customer service, e-commerce, telecommunications, and administrative support. Working with firms like TalentPop, SupportNinja, iQor, and Alorica, Kryielle L. consistently managed high-volume live chat and email tickets using platforms such as Zendesk and Gorgias, achieving and maintaining a 96%+ customer satisfaction rate. Her responsibilities included handling order processing, refunds, data entry, detailed documentation, and ticket tagging for improved workflow, primarily leveraging Shopify and cloud-based office tools like Google Workspace and Microsoft 365. With a Bachelor of Science in Computer Science, Kryielle L. also utilized tools such as Canva for graphic design and managed projects via Notion and Trello within remote and distributed team settings. Her fluency in English and readiness for varied shifts position her as a dependable contributor to customer-oriented organizations.
Experience
Customer Service Representative
TalentPop · 2025 — 2026Managed customer inquiries via email and chat utilizing Gorgias, ensuring prompt and personalized support. Conducted order reviews within Shopify, processed refunds, tracked shipments, modified orders, and addressed payment issues. Accurately tagged and categorized tickets to enhance reporting and workflow efficiency. Collaborated with internal teams including fulfillment, logistics, and the product team to facilitate the resolution of escalated cases.Customer Service Representative
SupportNinja · 2019 — 2023Provided support for over 80 live chat and email tickets daily using Zendesk, achieving a 96% customer satisfaction rate. Ensured 100% shipping accuracy by processing and correcting order data. Enhanced documentation workflows to reduce delays by 15%. Accurately categorized tickets based on various issue types to improve overall reporting and workflow.Customer Service Representative
iQor · 2018 — 2019Handled more than 80 daily chats for telecommunications clients. Contributed to a 9% increase in customer retention through proactive product recommendations.Customer Service Representative
Alorica · 2016 — 2018Assisted customers with inquiries related to billing, mobile services, and devices. Achieved leading performance metrics in call handling and resolution rates.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceSystems Plus College Foundation · — — 2016
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