Kungeka P.
Mid-Level Remote Sales Agent
Open to offersNew to PlatformAbout
Kungeka P. is a seasoned professional with a rich background in customer service, sales, and administrative support, polished in the international travel industry and educational sectors. During their tenure as a Remote Inbound & Outbound Sales Agent at ASAP Tickets, they adeptly managed customer interactions, guided clients through the booking process, and facilitated seamless travel experiences by handling itinerary modifications and refunds. Their proficiency in negotiation and problem-solving ensured a high level of customer satisfaction and sales performance. At Axium Education, Kungeka demonstrated their capability as a Customer Service & Learning Facilitator, resolving technical and operational issues to enhance educational delivery. With a foundation in social sciences from Walter Sisulu University and engineering studies from King Hintsa Tvet College, they bring a unique interdisciplinary perspective. Multilingual in English, IsiXhosa, and IsiZulu, Kungeka is equipped to communicate efficiently with diverse stakeholders.
Experience
Remote Inbound & Outbound Sales Agent
ASAP Tickets (ITN Corporation, USA) · 2025 — 2026Managed inbound and outbound customer interactions while assisting clients with flight reservations and travel-related inquiries. Proactively contacted potential customers regarding incomplete bookings, addressing their travel needs. Guided clients through the booking process to offer personalized travel solutions and a smooth purchasing experience. Processed itinerary modifications and addressed ticket cancellations, refunds, and re-booking requests with professionalism. Established strong customer relationships through effective communication and consultative sales approaches, and resolved customer concerns while complying with company policies.Customer Service & Learning Facilitator
Axium Education · 2020 — 2025Delivered technical and operational support by resolving technology-related and administrative issues to facilitate smooth daily operations. Assisted educators with diagnosing and addressing educational software issues during lessons. Maintained and updated software applications to ensure optimal performance of digital tools. Facilitated the administration of lessons and assessments, enhancing user experiences for learners and staff. Addressed user queries professionally while collaborating with stakeholders to improve operational efficiency.School Assistant Administrative Clerk
Ngadla Senior Primary School · 2020 — 2022Provided front-line customer service to parents, students, and staff while managing inquiries. Handled a high volume of telephone calls and emails, ensuring excellent communication throughout. Maintained student and administrative records with a focus on confidentiality and compliance. Scheduled appointments and coordinated meetings, processing documentation with attention to detail. Responded to queries and directed customers to appropriate departments, supporting daily office operations and reception duties.
Skills & Expertise
Education
- Electrical EngineeringKing Hintsa Tvet College · 2019 — 2019
- Bachelor of Social SciencesWalter Sisulu University · 2014 — 2016
- MatricJongintaba S.S.S. · 2013 — 2013
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