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kurt R. — Senior BPO Team Leader from Philippines

kurt R.

Senior BPO Team Leader

Philippines 6+ years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Kurt R. is a dynamic BPO professional with 9 years of industry expertise, including 4 years in team leadership and 3 years as a Subject Matter Expert. He has a proven track record in managing diverse, high-pressure accounts such as Content Moderation, E-commerce (Shopify), Food Delivery, Travel/Hotel Reservations, Healthcare, and Sales/Retention. At TaskUs, Batangas, Kurt led campaigns including Binance KYC and NFT marketplace projects, focusing on hitting campaign-specific KPIs and driving team performance. At Results Companies, as an SME, he provided floor support, training refreshers, and performance improvement assistance for retention accounts. His coaching and performance leadership have consistently exceeded KPIs. Kurt has completed comprehensive training in leadership, including the Team Leader Development Program and Train-the-Trainer Certification, underscoring his expertise in KPI Management and Quality Assurance.

Experience

  • Team Leader

    TaskUs · 2022 — 2025
    Oversaw multiple campaigns that included Content Moderation, E-commerce (Shopify), Food Delivery, Binance KYC, OpenSea, token trading and NFT marketplace, and Hotel Reservations. Concentrated on achieving campaign-specific KPIs by providing daily coaching to agents and enhancing overall team performance. Addressed complex escalations and acted as the main point of contact for urgent client issues.

  • Subject Matter Expert

    Results Companies · 2019 — 2021
    Provided support for a retention account by assisting on the floor, conducting training refreshers, and aiding in agent performance improvement. Focused on specialized account support with subject matter expertise in Retention and Sales.

  • Customer Service Representative/ Sales and Retention

    Results Companies · 2016 — 2018
    Managed customer service calls and effectively resolved issues. Consistently achieved performance and sales targets.

Skills & Expertise

Customer ServiceData ScientistCustomer Service RepresentativeContent WriterHealthcare Business Development

Education

  • High School Diploma
    Institution not specified

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