Kwin M.

Kwin M. is an experienced Customer Service Representative and Virtual Assistant based in Davao City, Philippines, with a background in the BPO industry. She has worked across multiple roles, including social media moderation and lead qualification, at organizations such as Awesome CX (supporting FabFitFun and Techstyle Fashion Group) and as an independent contractor for Service Verifiers and G1 Research. Her responsibilities have included data validation, handling customer inquiries, following verification protocols, processing orders, resolving issues, and maintaining records within the retail, fashion, and verification industries. Kwin is skilled in CRM software, social media platforms/tools, and content moderation, utilizing platforms like Zendesk, Gladly, Khoros, and Google Workspace. She is a graduate of Holy Trinity College of General Santos City with a bachelor’s degree in Hotel and Restaurant Management.