Kyle A.
Mid-Level Content Moderator
Open to offersNew to PlatformAbout
Kyle A. has a comprehensive background in the BPO industry with over seven years of experience specializing in customer service and content moderation. Recognized as Top Agent in May 2021 and Top Performer in 2019, he has consistently demonstrated excellence in service quality. His role at TaskUs Inc. involves meticulous review and investigation of restaurant and customer reviews, confirming FSA ratings before account creation, thus ensuring adherence to community standards. As a content moderator at Byborg Enterprise, Kyle scrutinized videos and AI photos on adult websites, contributing to a safe online environment. Additionally, his technical acumen includes CRM tools like Zendesk and Salesforce, and he possesses a typing speed of 60 WPM. His educational background includes training in customer service at CommCube Support Service and attendance at Imus Computer College, where he pursued a Bachelors in Multimedia Technology.
Experience
Content Moderator
Byborg Enterprise · 2024 — 2025Conducted reviews of videos and AI-generated photos uploaded to an adult website.Teammate, Content Moderator
TaskUs Inc. · 2019 — PresentReviewed customer and restaurant reviews for appropriateness and investigated restaurant FSA ratings prior to account creation.Training for Customer Service Representative
CommCube Support Service · 2018 — 2019Engaged in training to become proficient in customer service.Restaurant & Customer Service Representative
nullAddressed queries from both customers and restaurants via email, chat, and phone, while also investigating fraudulent accounts.
Skills & Expertise
Education
- Undergraduate in Bachelors of Multimedia TechnologyImus Comuter College · 2015 — 2016
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