Kymani D.

Kymani D. is an experienced Sales & Customer Service Professional based in Spanish Town, Jamaica. With over four years in call center roles, Kymani has honed his expertise in fields ranging from direct sales to travel, hospitality, and technical support. At DIRECTV under VXI, he excelled in promoting and cross-selling TV and streaming services, focusing on identifying customer needs and maintaining professional standards. During his tenure with Alorica, he managed customer inquiries and provided technical support across brands such as DIRECTV, Sunwing, IHG, and Brother, demonstrating his ability to resolve issues and close sales efficiently. His role at Custom Ink required adept handling of customer queries through multiple communication channels, reinforcing his skills in active listening and objection handling. Kymani also brings experience from various domains, having worked as a Security Officer with Modern Security, where he upheld safety protocols, and earlier in hospitality with Broken Plate. These positions, coupled with his educational background from Trench Town Polytechnic College, equip him with robust skills in customer relationship management and technical problem solving.