Lady S.

Oversaw Meta Ads campaigns and produced engaging content while optimizing digital marketing strategies. Performed campaign analysis and audience targeting to enhance brand visibility and achieve growth in conversions.

Managed high-volume customer interactions through voice and email, demonstrating empathy and attention to detail. Focused on efficiently resolving issues while ensuring high customer satisfaction and adherence to service standards.

Executed inbound and outbound calls in a BPO environment, along with email communication and appointment scheduling. Conducted insurance verification and maintained patient records, ensuring compliance with HIPAA regulations and delivering accurate, efficient service.