Lady M.

Lady Murine M. is an accomplished Customer Experience Case Manager with more than five years of hands-on experience in the telecommunications sector, specializing in customer service and case management. With a proven record at Unify CX, she was consistently recognized as a Top 2 Agent, handling escalated and high-priority cases from intake through resolution. Her expertise encompasses technical troubleshooting for telco services, case management and escalation resolution, as well as management of high-volume inbound and outbound customer support for telco accounts at companies including Afni and Alorica Philippines. Demonstrating strong adherence to KPI, SLA, and QA compliance, Lady Murine M. has contributed significantly to customer advocacy, retention, and successful resolution of billing and service concerns using advanced CRM systems and documentation processes within the telco industry.