Laica V.

Laica V. is a seasoned Customer Service Representative and Sales Representative with extensive experience in the BPO industry. She specializes in providing exceptional customer support to U.S. clients, having worked with Alorica and SixEleven Global Services. Skilled in handling high-volume inbound calls, she adeptly addresses customer inquiries related to home warranty coverage, such as plumbing and electrical issues. Her proficiency in using CRM Systems, including Convoso and HubSpot, ensures meticulous documentation of customer interactions. As a sales representative at Calls Experts Corporation, Laica managed up to 200 outbound calls daily, qualifying insurance prospects and driving sales through skilled negotiation. Laica's educational background includes a Bachelor of Arts in Sociology from Mindanao State University, reinforcing her ability to understand and communicate effectively with diverse customer bases. She is proficient in utilizing Microsoft Office and Google Workspace, excelling in Documentation & Record Management and administrative support.