Laiza C.
Senior Collections Associate
Open to offersNew to PlatformAbout
Laiza L. C. is a dedicated operations professional with a strong background in payment processing, collections, customer service, and administrative support. She has an impressive history of managing high-volume transactions with accuracy and compliance at Antel Holdings (Gen. Trias) Inc. and Antel Tanza Inc. Currently serving as a Sr. Collection Associate, she excels in managing cash, credit/debit transactions, and bank remittances while ensuring precise documentation and record-keeping using NetSuite. Laiza also boasts expertise in preparing detailed financial reports such as daily collection, monthly cash flow, and remittance reports, ensuring comprehensive operational tracking. Previously, as a Documentation Associate, she facilitated critical document processing, including Contracts to Sell and Deeds of Absolute Sale. Laiza holds a Bachelor of Business Administration in Human Resource Development Management from Catanduanes State University and possesses expertise in Microsoft Excel and other office applications.
Experience
Sr. Collection Associate
Antel Holdings (Gen. Trias) Inc. / Antel Tanza Inc. · 2022 — 2026Handled high-volume payment transactions, including cash, credit/debit cards, post-dated checks (PDCs), and bank remittances, ensuring accuracy and compliance with established procedures. Addressed client inquiries and resolved payment-related issues through over-the-counter support and email communication. Verified bank transfers and remittance payments, issued official receipts, and maintained accurate payment records. Processed and recorded customer payments in NetSuite to support financial accuracy. Prepared daily collection reports and other financial documents to assist with operational monitoring. Reconciled client payments in NetSuite to enhance accounts receivable processes. Oversaw client records in NetSuite to confirm completeness and accuracy of required PDCs and remittance payments. Collaborated with internal teams to address payment matters, facilitating efficient operations. Processed employee Requests for Payment (RFP) for reimbursements and ensured proper document review and coding.Documentation Associate
Antel Holdings (Gen. Trias) Inc. / Antel Tanza Inc. · 2021 — 2022Assisted clients with the signing of critical documents such as Contracts to Sell (CTS) and Deeds of Absolute Sale (DOAS), ensuring all necessary steps were taken for proper processing. Addressed client inquiries and resolved concerns through phone and in-person communication, providing professional support. Prepared, organized, and reviewed documents for notarization and bank financing, ensuring timely submission of complete requirements. Assisted in the release of Transfer Certificates of Title (TCT) by verifying required documents before the turnover. Coordinated with clients and internal teams to facilitate the processing of pending documents and verify information. Maintained organized records to support accurate documentation and delivered efficient client service.
Skills & Expertise
Education
- Bachelor of Business Administration major in Human Resource Development ManagementCatanduanes State University · — — 2020
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