Lance B.

Lance B. is an experienced Customer Service Representative with a strong foundation in the telecommunications industry, specifically working with Virgin Media under Foundever. Based in Quezon City, Philippines, Lance has demonstrated prowess in handling customer inquiries and resolving service and billing issues efficiently. With noteworthy skills in computer literacy, communication, and critical thinking, he has effectively utilized internal systems to research customer accounts and technical issues, ensuring customer satisfaction. Lance is adept at working under pressure and can operate with minimal supervision, consistently achieving deadlines. His commitment to maintaining accurate CRM records and managing customer data in alignment with data protection guidelines highlights his attention to detail and procedural adherence. With a background in creative computer technology from ICCT, Lance brings technical proficiency to his role, contributing to seamless customer service operations.