Lance F.

Lance F. is a customer service professional with industry experience in telehealth, specifically supporting a US-based platform. As a Coordinator at Zealthy Inc, Lance responded to patient inquiries regarding billing, medications, shipments, and membership services through email, messaging, and phone support, consistently ensuring accurate and empathetic communication. He coordinated issue resolution with internal departments and managed documentation to deliver efficient solutions and maintain a positive patient experience. Prior to this, Lance completed vocational training in automotive maintenance at the University of Perpetual Help Delta System and gained hands-on technical exposure as an On the Job Trainee at MOTECH, supporting senior technicians in diagnostics, maintenance, and workflow optimization. His key expertise includes CRM system navigation, billing and payment inquiry handling, patient record documentation, and medical prescription coordination. Lance demonstrates a history of recognized performance and teamwork within healthcare support environments.