Lane T.
Senior Marketing Admin and Customer Support Specialist
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About
Lane F. is a seasoned professional with nine years of experience spanning the BPO, e-commerce, real estate, and financial services industries. As a Marketing Admin/Customer Support at Nynes, Lane managed e-commerce platforms BeyondPolish and SleekNail, utilizing Shopify, Canva, and social media tools to enhance user experience, update promotional content, and support customer inquiries. Lane has also supported high-volume e-commerce operations at LTVplus – TekReplay and Zalora, performing chat, email, and virtual assistant duties, processing refunds, managing returns, and resolving complex order issues. Earlier roles include handling complex complaints and credit consulting at Teletech’s Telstra account, facilitating real estate transactions at RVW Realty, and providing loan assistance at Card MRI. Lane holds a diploma in Information Technology and brings extensive hands-on expertise in digital tools, customer resolutions, and marketing support within diverse business domains.
Experience
Marketing Admin/Customer Support
Nynes · 2024 — 2025Managed e-commerce websites BeyondPolish and SleekNail while utilizing Shopify, Canva, Sked, Google Sheets, and Facebook Business Suite. Improved website navigation for enhanced user experience and created promotional banners and newsletter content in Canva. Uploaded content to Instagram and Facebook through Sked, prepared product listings, and performed price comparisons. Developed blog posts aimed at boosting engagement and SEO. Delivered customer service via chat and email, handled refunds, processed returns, and addressed issues regarding missing, delayed, or incorrect items.Customer Service Agent
LTVplus – TekReplay (E-commerce Account) · 2022 — 2024Provided support via chat, email, inbound, and as a virtual assistant on an e-commerce account. Implemented basic troubleshooting techniques and managed returns and replacements effectively. Addressed issues with missing packages and processed order tracking and cancellations.Senior Customer Service Representative
Zalora (E-commerce Account) · 2021 — 2022Offered customer service assistance through chat and email channels. Managed refunds and returns while resolving issues related to missing, delayed, or faulty items. Responded to pre-sales inquiries to support customer needs.Customer Service Representative & Dx Support SME
TaskUs · 2020 — 2021Managed a blended account that included chat, email, and outbound interactions until March 2021. Transitioned to roles as a Dx Support SME for Nesting and Bootcamp, providing templates, scripts, and guidance on Knowledge Base and Workflow Tool. Oversaw attendance, scorecard tracking, and audits, facilitated training sessions, and communicated key updates to the team while reporting major concerns to the Team Lead.Credit Consultant & Complex Complaints Case Manager
Teletech – Telstra Account · 2016 — 2020Initially processed customer payments and facilitated service unblocking requests as a Credit Consultant. As Complex Complaints Case Manager, served as the final escalation point for a range of complex complaints including fraud cases, financial hardship, and issues related to debt waivers and service reconnections.Sales Manager / Salesperson
RVW Realty · 2013 — 2016Supported clients by providing assistance with property purchases and sales as a real estate consultant.Account Officer (Loan Officer)
Card MRI · 2012 — 2013Guided clients through loan applications and conducted financial assessments to facilitate the loan process.Sales Representative
H.A Call Center Inc. · 2010 — 2011Focused on sales and customer acquisition efforts during the tenure.
Skills & Expertise
Education
- Diploma in Information TechnologySystems Technology Institute College of Legazpi, Old Albay, Legazpi City · 2008 — 2010
- High SchoolSipocot National High School, Sipocot · 2002 — 2006
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