Lanlen M.

Lanlen S. is an experienced Customer Service Representative with a robust track record, amassing six years of expertise in client support, data entry, and administrative tasks. Currently based in Marikina, Philippines, Lanlen has honed her abilities to manage customer interactions effectively, ensuring timely resolution and maintaining accurate records. Working with companies like Global Strategic Business Process Solutions and Ubiquity Global Services, she has actively participated in team meetings to share valuable client feedback. Her role involves addressing customer concerns professionally via email, providing accurate information by staying updated on company products, and collaborating with team members to enhance customer service practices. Lanlen's proficiency extends to using CRM and ticketing systems like Zendesk, as well as the Microsoft Office Suite, while consistently displaying exceptional data entry and documentation skills. Her academic background includes a Bachelor of Science in Business Administration with a major in Human Resource and Development Management from the Polytechnic University of the Philippines.