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Lannice A. — Mid-Level AI Customer Support Specialist from South Korea

Lannice A.

Mid-Level AI Customer Support Specialist

South Korea 6+ years
Open to offersNew to Platform
Languages
English
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About

Lannice A. is an experienced AI Customer Associate with over six years of professional expertise spanning customer service, recruitment, business development, and support roles across the UK and South Africa. In positions with Fyxer and Better2Know, she managed emails, scheduling, and client communications, driving operational efficiency for client-facing teams. Her background includes first-line support, troubleshooting technical issues, liaising with Sales, Support, and Engineering, and enhancing workflow processes. In the medical recruitment sector with A24 Group, she coordinated candidate support and compliance, performed lead generation, and managed onboarding processes. With experience in logistics (EXL – Shipments Freight), education (CTU IT Business and Design College), and e-commerce (HomeChoice, Teletech, Ascensos), Lannice A. brings proficiency in CRM systems and order management, consistently delivering effective solutions and helping organizations across multiple business domains improve customer experience and operational outcomes.

Experience

  • AI Customer Associate/ Freelancer

    Fyxer · 2024 — 2026
    Managed emails, scheduled appointments, and conducted follow-ups to enhance productivity for professionals. Provided first-line customer support via chat, email, and video calls, ensuring timely assistance. Troubleshot technical issues and escalated complex cases as necessary. Identified recurring problems and documented them to aid in improving support processes and the knowledge base. Acted as a link between Support, Sales, and Customer Success teams for seamless customer management.

  • Medical Recruitment 360 Consultant

    A24 Group · 2024 — 2024
    Conducted candidate canvassing to locate qualified medical professionals. Coordinated candidate calendars for precise scheduling and shift organization. Provided email, chat, and telephone support for effective communication with candidates and clients. Ensured compliance with company and industry standards during recruitment and onboarding processes. Managed both inbound and outbound calls to address inquiries professionally.

  • Customer Associate / Email Marketing

    Ascensos · 2023 — 2024
    Responded to customer inquiries via email and phone with professionalism. Handled incoming calls, ensuring a positive customer experience. Provided detailed information about products, services, and orders. Addressed and resolved customer complaints efficiently while escalating complex issues to appropriate internal departments. Processed orders, returns, and exchanges in accordance with company policies.

  • Customer Support Consultant

    Surgo · 2022 — 2023
    Supported customer inquiries by gathering data and evaluating possible resolutions. Recommended solutions to complex issues after conducting thorough research. Participated in ongoing training to enhance service delivery skills. Engaged with customers via phone and email, ensuring prompt and accurate information was provided. Documented customer interactions and coordinated with billing and technical departments.

  • LEAD GENERATION FREE LANCER -Cold Caller/Appointment Setter

    IPnetworx · 2022 — 2022
    Booked appointments while managing diaries for Managing Directors. Conducted high-volume cold calling and telesales to generate leads. Targeted key stakeholders and decision-makers through outreach strategies. Enhanced customer outreach to increase brand visibility and recognition. Maintained customer information in CRM systems.

  • Patient Service Executive

    Better2Know Global Private Healthcare Provider · 2021 — 2022
    Managed calls to assist patients with bookings, queries, and follow-ups. Addressed complex patient inquiries efficiently to ensure customer satisfaction. Coordinated appointment confirmations and maintained communication with healthcare facilities. Verified locations and directed patients to appropriate booking areas. Liaised with hospitals to track test results and followed up with patients for continuity of care.

  • Student Coordinator / Consultant

    CTU IT Business and Design College · 2018 — 2019
    Captured client applications, registrations, and enrollments accurately. Managed reception duties, answering calls and greeting visitors. Handled incoming emails and scheduled appointments with students and clients. Assisted with inventory checks and procurement for office needs. Conducted quarterly database reviews and contributed to sales pipeline development.

  • Account Executive (Business Development)

    EXL – Shipments Freight (YRC) USA Client · 2017 — 2018
    Engaged in proactive outreach to develop new business opportunities. Created and managed client accounts while expanding existing relationships. Conducted B2B sales focusing on logistics and freight solutions. Communicated with clients through various channels to maintain engagement and secure shipments. Researched clients to tailor communication strategies that addressed their needs.

  • Student Coordinator / Consultant

    CTU IT Business and Design College · 2016 — 2017
    Accurately captured client registrations and enrollments. Followed up on payments and maintained financial records. Managed reception duties, addressing calls and inquiries effectively. Ensured timely responses to incoming emails and scheduled meetings for consultations with students. Assisted in procurement for office supplies and organized promotional activities to attract new students.

  • Customer Service Consultant / Direct Sales Consultant

    HomeChoice · 2013 — 2016
    Managed data administration related to customer and agent information. Processed payments and orders efficiently. Provided high-quality customer service by addressing queries promptly. Captured agent registrations and handled telephonic inquiries professionally. Upsold products to customers, meeting sales targets consistently.

  • Customer Service Associate / Internal Sales

    Teletech
    Assisted with inbound customer calls and resolved queries efficiently. Supported internal sales operations while promoting suitable products. Utilized CRM systems to manage client data and track performance metrics. Demonstrated organizational skills by managing multiple projects simultaneously, ensuring high service quality.

Skills & Expertise

Lead GenerationCustomer SupportHR and RecruitingTalent AcquisitionCustomer Service

Education

  • NVQ Level 4 - Real Estate
    Brain Trust · 2019 — 2020
  • Grade 12 - Matric - English, Afrikaans, Biology, Home Economics, Art, Geography
    Queens Park High
  • Certificate - Travel and Tourism
    Achievers School of Business
  • Diploma - HR
    Alison

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