Laurette M.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Laurette M. is a Virtual Assistant with extensive experience in administrative coordination, client communication, and document management. She has a proven track record in handling email correspondence, organizing schedules, conducting research, and managing data efficiently. Her capabilities extend to e-commerce support, where she effectively manages order processing and client inquiries, ensuring a seamless customer experience. At Pink Angels Foundation, she provided comprehensive administrative and executive support, including calendar management and maintaining sensitive data. In her role at Inito, she excelled in community engagement and workflow improvements, while at Blue Neuron, she specialized in handling customer support and order processing. Laurette is proficient in utilizing tech tools such as Zoom, Slack, and Trello, which aids in her ability to support virtual collaboration and streamline processes. She holds a Bachelor of Business Information Technology from Jomo Kenyatta University and a certification in Software Engineering from Moringa School.
Experience
Virtual Assistant
Pink Angels FoundationProvided executive support, including managing schedules, email correspondence, and calendars. Addressed client inquiries through various communication channels to ensure satisfaction. Organized grant documents, tracked submissions, and facilitated communications between teams and stakeholders. Conducted research and compiled reports, preparing presentations for decision-making. Coordinated communications with team members and external partners. Maintained sensitive data within spreadsheets and reports for management review.Virtual Assistant
InitoManaged community engagement by moderating online interactions and fostering positive relationships. Addressed client inquiries through social media and other channels to ensure satisfaction. Assisted with internal communications, project coordination, and enhancing workflow efficiency. Maintained organized spreadsheets and reporting dashboards, prioritizing data confidentiality.E-commerce Support Specialist
Blue NeuronDelivered customer support through email, chat, and phone, resolving inquiries about orders, payments, refunds, and product details. Handled order processing, including shipment tracking and managing cancellations and returns. Investigated and addressed payment discrepancies, ensuring accurate billing and prompt refunds. Collaborated with internal teams to resolve product issues and enhance the customer experience. Kept detailed records of customer interactions while consistently meeting response time and satisfaction targets.Virtual Assistant
PersonalCoordinated email, social media, and stakeholder communications for the artist. Managed schedules, virtual events, and project documentation. Assisted with research, content organization, and tracking project timelines.
Skills & Expertise
Education
- Bachelor of Business Information TechnologyJomo Kenyatta University of Agriculture and Technology
- Bachelor of Medicine and SurgeryInstitution not specified
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