Lawrence A.

Lawrence A. is a seasoned Technical Support Specialist with over three years of dedicated experience in customer service roles. Based in General Trias, Calabarzon, Philippines, he has excelled at delivering exceptional technical assistance and ensuring high levels of Customer Satisfaction in various high-pressure environments. At IQor in Dasmariñas, he honed his ability to resolve technical issues efficiently, collaborating with cross-functional teams to enhance service delivery and training new team members on effective problem-solving techniques. Previously, as a Customer Service Representative at VXI and Amazon, Lawrence developed strong client relationships and contributed to improving service quality through customer feedback-based training materials. His foundational experience in hospitality as a Concierge at Extremeli Suites, Parañaque City, involved managing front desk operations and guest services seamlessly. Lawrence holds a Bachelor of Science in International Hospitality Management from Lyceum of the Philippines - Cavite, underscoring his comprehensive understanding of service and communication excellence.