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Le V. — Mid-Level Customer Support Executive from Vietnam

Le V.

Mid-Level Customer Support Executive

Vietnam 2-3 years
Open to offersNew to Platform
Languages
VietnameseEnglish
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About

Lê V. is a seasoned Customer Support Executive with a solid foundation in telesales and customer service. With a degree in Economics - Real Estate from the University of Economics Ho Chi Minh City, she has successfully merged her academic background with practical industry experience. Her tenure at The One Corp as a telesales agent involved performing over 300 outbound calls daily, driving lead generation for projects such as NovaWorld Phan Thiet. At AKA LAND, she continued her track record by consulting on the Venezia Beach Ho Tram real estate project. Later, as a Customer Services representative at Quyen Duong Insurance, Lê V. managed 5 to 6 customer cases daily, efficiently handling claims and service requests while coordinating with insurance companies and medical providers. Her strong skills in CRM System Management, Microsoft Office, and Customer Data Management, along with her proficiency in CRM data handling, define her contributions to ensuring high customer satisfaction and data precision.

Experience

  • Customer Services

    QUYEN DUONG INSURANCE · 2024 — 2026
    Managed 5–6 customer cases per day, addressing inquiries, processing claims, and handling service requests. Oversaw CRM data for 100–150 active customers with a focus on accuracy and confidentiality while effectively resolving customer complaints. Collaborated with insurance companies and medical providers to facilitate claim processing and verified insurance bills, managing customer payments.
  • Telesales agent

    The One Corp - 1st Agent of Novaland · 2022 — 2022
    Executed over 300 outbound calls each day to engage potential customers. Obtained and compiled more than 200 customer leads while providing consultation about the NovaWorld Phan Thiet project.
  • Telesales agent

    AKA LAND · 2022 — 2022
    Made 100+ outbound calls daily to engage potential customers. Presented and provided consultations on the Venezia Beach Ho Tram real estate project while updating customer information in the database and generating qualified leads.

Skills & Expertise

Education

  • Economics - Real Estate
    UNIVERSITY OF ECONOMICS HO CHI MINH CITY · 2020 — 2024

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