Le H.
Mid-Level Aviation Customer Service Agent
Open to offersNew to PlatformAbout
Le Huynh K. is an experienced professional in the airline and customer service sectors. From January 2023 to December 2024, Le served as a Customer Service Agent at Phu Quoc International Airport, where she ensured a positive customer experience through efficient check-in and boarding processes. She demonstrated strong operational skills in airline systems, promptly resolving passenger inquiries and coordinating with airport security and other departments for smooth operations. Her dedication to customer service extended to her role at Saint L'Beau Company from June 2020 to December 2021, where she contributed to sales targets and collaborated with marketing teams to enhance services. From January 2025 to April 2026, she excelled as a Weight and Balance Agent, conducting aircraft weight and balance calculations and ensuring compliance with aviation safety regulations. Le is adept at managing multiple tasks under pressure, possesses advanced Microsoft Office skills, and holds a Bachelor's degree in Marketing from the University of Finance and Marketing. Fluent in Vietnamese and English, she is highly organized and detail-oriented.
Experience
Weight and Balance Agent
Phu Quoc International Airport · 2025 — 2026Performed aircraft weight and balance calculations along with load control operations. Managed load distribution for passengers, baggage, cargo, and fuel to maintain appropriate aircraft center of gravity limits. Ensured that load sheets were accurate and adhered to aviation safety regulations. Effectively handled multiple tasks in a fast-paced, time-sensitive environment, communicating and coordinating with ramp agents, dispatch, and flight crew for timely departures. Exhibited strong organizational skills, attention to detail, and time management.Customer service agent
Phu Quoc International Airport · 2023 — 2024Managed check-in and boarding processes while ensuring an enjoyable customer experience. Provided detailed information regarding flights, airlines, and policies. Addressed passenger inquiries, complaints, and special requests promptly to uphold satisfaction. Offered attentive services by understanding and assisting with passenger concerns. Utilized operational skills within airline systems to deliver efficient service. Coordinated with airport security and various departments to facilitate smooth passenger flow. Engaged in airport customer service training to stay informed on current policies and practices.Sale assistant
Saint L'Beau Company · 2020 — 2021Greeted and assisted customers in a friendly manner to ensure satisfaction during their shopping experience. Delivered exceptional service by providing product knowledge and addressing inquiries while promptly resolving complaints both in-store and online. Worked collaboratively with team members to meet sales targets and communicated with marketing teams to better understand customer needs and enhance service quality based on feedback.
Skills & Expertise
Education
- Bachelor Degree: MarketingUniversity of Finance and Marketing
Interested in this professional?
Sign in as an employer to save this profile or invite Le H. to a job.
Sign in as an employer