Lea B.
Junior Customer Service Representative
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About
Lea B. is a seasoned Customer Service Representative based in Cavite, Philippines, with extensive experience in customer service, technical support, sales, and HR recruitment. She has honed her skills at notable companies like Sutherland Global Philippines, where she provided technical support for a telecommunications account, and Iqor Philippines, where she tackled customer inquiries and resolved account-related issues with efficiency. At Caparal Furniture and Appliances, she contributed to HR functions and employee coordination. Lea's educational background in Industrial Psychology from the Eulogio Amang Rodriguez Institute of Science and Technology underpins her capabilities in problem-solving, technical troubleshooting, and delivering a professional customer experience. Her diverse experience also includes appointment setting and handling collections, making her well-equipped for roles in remote support and sales.
Experience
Caregiver
Advent Caregiver School · 2024 — 2025Provided attentive and responsible caregiving while adhering to established procedures. Maintained clear communication with clients, demonstrating patience, reliability, and empathy.Customer Service Representative
Sutherland Global Philippines · 2023 — PresentDelivered customer service and technical support for a telecommunications account by troubleshooting issues and guiding customers through solutions. Actively identified customer needs and recommended suitable products or services, maintaining professional communication throughout.Customer Service Representative
Iqor Philippines Inc. · 2022 — 2023Assisted customers with their inquiries and handled account-related concerns. Utilized customer service skills and problem-solving abilities to resolve issues effectively.HR Associate
Caparal Furniture and Appliances · 2021 — 2022Supported HR and recruitment activities while coordinating with employees. Assisted in various administrative tasks, ensuring organization and professionalism in all operations.
Skills & Expertise
Education
- Bachelor of Science in Industrial PsychologyEulogio Amang Rodriguez Institute of Science and Technology · 2016 — 2020
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