Lebohang C.

Lebohang M. has built a strong foundation in the customer service industry, with specific expertise as a Customer Care Agent. His career began at FNB Connect, where he recruited clients to join the mobile network, honing his skills in telephone sales and maximizing selling opportunities. At Multichoice, he excelled in resolving customer queries and ensuring a professional experience by addressing billing, technical, and sales questions through multiple communication channels, including telephone, chat, and email. This role allowed him to focus on reaching monthly FCR and CSAT targets. Further developing his skill set, Lebohang took on international clients at DashBpo, where he maintained his commitment to superior customer experiences and even stepped into a supervisory role. Currently, at Concentrix for the Verizon campaign, he continues to leverage his communication skills and strong ability to resolve billing and technical queries effectively. His educational background includes completing matriculation at Queens High School, equipping him with a well-rounded academic foundation.