Leif A.
Mid-Level Real Estate Listing Support Engineer
Open to offersNew to PlatformAbout
Leif Anthony S. brings over a decade of proven experience across real estate, banking, credit cards, telecommunications, and outsourcing services. At Virtua Outsourcing Solutions Inc., he supported Compass Real Estate agents as a Freelance Listing Support Engineer and Technical Support Specialist, handling property data accuracy, MLS memberships, and technical issue resolution via calls, chat, and email. As a Freelance Onlyfans Chatter at Pixel Management, he managed online community engagement to boost creator revenue. At HSBC HDPP Philippines, Leif held multiple leadership roles, including Team Leader and Academy Manager, supervising up to 16 team members, auditing high-risk transactions, conducting training, and facilitating cross-department communication. Earlier, he specialized in collections, customer service, telemarketing, and dispute resolution with Sitel Phils, Vision-X Inc., and Echo Teleresource, directly supporting credit card, telecom, mortgage, and pharmaceutical clients.
Experience
Freelance Listing Support Engineer
Virtua Outsourcing Solutions Inc · 2023 — 2026Provided assistance to real estate agents and brokers by correcting inaccurate property listing data, syncing agent details, adding MLS memberships, and managing requests for photo removals to uphold privacy.Freelance Onlyfans Chatter
Pixel Management · 2025 — 2025Managed and sustained conversations with subscribers for a content creator, aiming to foster engagement, build rapport, and enhance earnings through personalized interactions and upselling premium content.Freelance Technical Support Specialist
Virtua Outsourcing Solutions Inc · 2021 — 2023Identified and resolved user issues with the website or platform through various support channels, including calls, chats, and emails, while collaborating with a technical team to address reported bugs.Team Leader
HSBC HDPP Philippines · 2019 — 2021Managed a team of 12-16 members by guiding and monitoring their work, motivating teammates, conducting audits on high-risk transactions, and ensuring quality assurance through call monitoring and coaching sessions.Academy Manager
HSBC HDPP Philippines · 2016 — 2019Provided direction and guidance to new hires, facilitated escalated call management, and coordinated training sessions while maintaining communication with various stakeholders.Assistant Trainer
HSBC HDPP Philippines · 2015 — 2016Facilitated product training for new hires, assessed training needs, and developed teaching methods incorporating diverse instructional techniques.Reliever Assistant Manager for Operations
HSBC HDPP Philippines · 2014 — 2015Motivated and inspired team members by leading through example, coaching for development, and facilitating problem-solving among the group while addressing interface issues with other teams.Account Service Consultant (Cross-trained for Banking and Credit Cards)
HSBC HDPP Philippines · 2012 — 2015Assisted cardholders with inquiries, managed billing disputes, issued adjustments, and addressed account information updates along with providing general banking support.Collections Outbound Specialist U.S
HSBC HDPP Philippines · 2011 — 2012Collected payments to bring credit card accounts current while assisting card members in managing their accounts.Disputes Specialist
Sitel Phils · 2007 — 2011Assisted cardholders in disputing charges, conducted investigations into dispute cases, and compiled necessary information to support claims.Customer Service Representative
Sitel Phils · 2007 — 2011Provided assistance to cardholders with various concerns, including billing adjustments and account inquiries.Customer Service Representative
Vision-X Inc. Phils. · 2006 — 2007Handled customer concerns for billing adjustments and technical issues while supporting new account establishment and upselling services.Outbound Call Center Agent
Vision-X Inc. Phils. · 2006 — 2007Managed outgoing calls to assist subscribers, addressing inquiries about services and updating account information.Senior Outbound Call Center Agent
Zynergyz · 2005 — 2006Generated potential client leads through outreach calls for pharmaceutical, mortgage, and subscription services.Telemarketer
Echo Teleresource Inc. · 2004 — 2005Made outgoing calls to engage individuals in discussions about Citifinancial loans and Citibank credit cards, following up on applications and securing necessary documentation.
Skills & Expertise
Education
- B.S.B.A. (Management)Manila Central University · 1997 — 2001
- B.S. In CommerceSt. Mary's College · 1996 — 1997
- High SchoolSt. Paul College · 1992 — 1996
- ElementarySt. Paul College · 1986 — 1992
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