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Leighton G. — Mid-Level IT Application Administrator from Jamaica

Leighton G.

Mid-Level IT Application Administrator

Jamaica Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Leighton G. is a dedicated IT Application Administrator currently serving at the Tax Administration Jamaica since June 2017, with a rich background in technical support. His expertise lies in supporting desktop systems, Troubleshooting Windows 10 and Windows 11, and maintaining ICT equipment. Leighton diligently provides both onsite and remote assistance, ensuring seamless operation of hardware and software for office users. With a history as a self-employed Computer Repair Technician since 2008, he excels in diagnosing and repairing computer systems, conducting hardware upgrades, and optimizing performance. Prior to his current role, he served as a Revenue Clerk at the Kingston and St. Andrew Municipal Corporation, skillfully handling customer transactions in a high-volume office environment. Leighton's hands-on knowledge is further supported by certifications from the Vocational Training Development Institute and the University of Technology, Jamaica, emphasizing his commitment to continual professional development in IT support and system maintenance.

Experience

  • IT Application Administrator

    Tax Administration Jamaica · 2017 — Present
    Responsible for providing technical support for desktop computers, office applications, and printers while troubleshooting hardware, software, and basic network-related issues. Assisted staff with problem resolution, installed and maintained desktop systems and peripherals, and supported Windows 10 and Windows 11 environments. Maintained inventory records for ICT equipment, coordinated repairs, and performed workstation setups and upgrades.
  • Revenue Clerk

    Kingston and St. Andrew Municipal Corporation · 2004 — 2017
    Provided assistance to customers regarding payment and account inquiries while processing transactions and maintaining accurate records. Addressed customer concerns professionally and delivered service in a high-volume office setting.
  • Computer Repair Technician

    Self-Employed · 2008 — Present
    Engaged in diagnosing and repairing desktop and laptop computers, including installing and upgrading hardware such as RAM, SSDs, hard drives, and power supplies. Configured Windows operating systems and software, troubleshot system errors, and removed viruses to optimize performance. Assisted customers with technical support and built custom computer systems tailored to their needs.

Skills & Expertise

Education

  • Certificate in Computer Repairs & Maintenance
    University of Technology, Jamaica

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